Sr. Systems Administrator – WEB/IVR - OUC

OUC - The Reliable One, is presently seeking a Sr. Systems Administrator - WEB/IVR to join the Digital & Technology division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.

We are looking for a technical and analytical professional to be responsible for performing application-level administration of OUC's customer interactive portals, including WEB and IVR self-service infrastructure.

OUC currently utilized both the IBM WebSphere/Security Verify Access, and Genesys Voice Portal platforms to ensure functionality and availability of the self-service features. In this role, you will review and monitor system availability and take corrective actions when necessary.

OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do.

The ideal candidate will have:

• Bachelor’s degree in information technology/management information systems, Web System Administration, or Cyber-Security
• Minimum of seven (7) years of experience in supporting IBM WebSphere and IBM Security Verify Access or similar solutions in a production environment
• Working knowledge of system administration, applying vendor provided patches, production deployments, and troubleshooting
• Prior experience with Interactive Voice Response (IVR) system administration preferred (or similar technologies)
• Prior experience with IBM Web self-service portal infrastructure preferred (or similar technologies)
• Call Routing or Call Center experience
• High-availability architecture and implementations
• HTTP / App Server (Microsoft IIS, WebLogics, Java, Apache )
• Server Administration: UNIX, Linux, and Windows

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities
• Access to family-oriented recreational areas
• Paid Conference and Training Opportunities
• Free downtown parking
• Hybrid work schedule

Click here to view our Benefits Summary.

Salary Range: $96,600.63 - $120,751.08 annually - commensurate with experience

Location: Reliable Plaza 100 W. Anderson St. Orlando, FL 32801