Communications Specialist - KUA

Provides support and assistance with Corporate Communications general operations, administration, including the utility's events and community outreach and components of social media content. Work is performed under general supervision with lead support from the Senior Communications Specialist. This position reports to the Director of Corporate Communications.  

Maintains administrative files for Corporate Communications  

Assists with planning and coordinating event supplies and employees refreshments for utility events, outreach programs and campaigns.

Assists with receiving and processing Big Grill requests.

Provides support for internal daily newsletter (Morning Minute).

Provides support for quarterly Customer Connections Newsletter.

Assists with designing, ordering and distributing t-shirts for all utility events.

Assists with coordinating signup process for staff participation in KUA events. 

Assists with assigning staff to event participation areas based on preference.

Assists with updating online waiver forms for all utility Kids Zone events.

Assists with ordering promo items for utility events.

Assists with coordinating utility blood drives.

Coordinates various internal engagement contests.

Assists with responding to comments on social media and Google reviews.

Assists with Spanish translation for press releases, social media copy and other documents.

Assists with social media design and post scheduling for all Corporate Communications social channels.

Assists with updating KUA’s website as needed and ADA compliance. 

Assists with designing and ordering utility business cards.

Assists with administrative tasks related to annual calendar contest and scholarship program.

Maintains job related records. Performs all other duties as assigned.  

Basic knowledge of principles of public relations, including the research, planning, implementation and evaluation of public relations programs. 

Skilled in Microsoft Office and internet research with design software, including Adobe InDesign, Adobe PhotoShop, Adobe Illustrator and Canva. Web development experience and familiarity with Word Press a plus. 

Familiarity in working with email marketing, social networking and social media management platforms, including: Facebook, Twitter, Mailchimp, YouTube, Vimeo, Hootsuite, Archive Social, LinkedIn, Instagram and Nextdoor.

Must be highly motivated and extremely detail-oriented.

Experience with event planning and coordinating with community partners and vendors.

Familiarity with ADA communication requirements and compliance.

Ability to multi-task and work under pressure with strict adherence to deadlines.

Ability to communicate both orally and in writing (using correct English and AP-style grammar), in a clear, concise and interesting manner suitable for the target audience.

Ability to use computers, video, photographic equipment, and work with audio, video and graphic production and design professionals.

Ability to establish and maintain effective working relationships with diverse population segments and community organizations.

Must have strong interpersonal skills.

Must have exceptional and persuasive written and oral communication skills with demonstrated proficiency.

May be required to lift or displace up to 25 pounds.

Ability to be available for work at variant times beyond regularly scheduled office hours, which may include extended work hours on occasions to include nights and weekends.    

Must be able to work independently and effectively lead small work groups.

Must have excellent organization skills with a high level of flexibility.

May be subject on occasions to working in different or extreme weather conditions.

Ability to work some weekends for various community events.

Ability to respond to and provide support during company emergencies and disasters.

EDUCATION AND EXPERIENCE: Bachelor’s degree in communications or related field from accredited school. Some experience in public relations work with a demonstrated knowledge and experience in public relations principles and practices. Bilingual skills preferred. Any combination of training, education or internship in lieu of experience.
SPECIAL REQUIREMENTS: Possession of a valid driver’s license issued by the State of Florida.