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Call for Speakers & Topics
Date postedJune 28, 2021
FMEA plans our conferences, forums, workshops and publications with the advice and input of many people. We would like your help in developing topics for our upcoming Energy Connections Conference & Trade Show, November 3-4, 2021 at the Marriott Orlando Airport Lakeside.
Customer Connections
- HR Challenges and Best Practices
- Social Media: Enhancing Customer Communications
- Forecasting and Scheduling Software for Call Centers
- Call Center Management Strategies
- New Collections Strategies
- Energy Conservation Programs
- Customer Service Benchmarking
- CSR Training
- Key Accounts Management
- Improving the Customer’s Self-service Experience (Web/IVR)
- Mobile Strategies for Engaging Customers
- Other Customer Services & Customer Communications Topics
Lineworker Training
- Technical Lineworker Training
- Overhead/Underground Distribution
- Technology for Field Crews
- Protective Grounding
- Transformer Fundamentals
- Line Design Training for Lineworkers
- Apprentice Training Programs
Information & Operational Technology
- GIS Utilization
- Customer Engagement Technology
- Energy Apps
- Meter Data Management
- IVR Technology
- Phone Trafficking Technology
- Smart Thermostats
- Cybersecurity
- Emerging Technology to Improve Operations and Safety
- Using Drones
Safety & Training
- OSHA Compliance
- Interactive Online Training
- Communicating Strategies during an Emergency
- Safety and Compliance Leadership
- Training Trends/Technology for Utilities
- Worksite Safety: Rules for Cover-ups
- FR Clothing Policy
- Protective Grounding
- Plant Safety and Security Practices
Transmission & Distribution
- Using AMR Applications to Improve Reliability
- System Maintenance for Outage Reduction
- Reliability Tracking Systems
- Improving Substation Security
- Smart Grid and Smart Meters
- Best Practices in AMI Implementation
- Smart Substations with New Technologies