Utility Billing & Collections Representative I or II - KUA

Utility Billing & Collections Representative I
Performs responsible technical and clerical duties related to utility billing, collections and customer service including the preparation and/or maintenance of related records in the utility industry and all related work as required. Work is performed under regular supervision. The scope of daily duties falls into the following categories: billing, collections and customer service. Does related work as required. Position requires flexible scheduling to meet customer and business needs.

Utility Billing & Collections Representative II
Performs responsible technical and clerical duties related to utility billing, collections and customer service including the preparation and/or maintenance of related records in the utility industry and all related work as required. Work is performed under regular supervision. The scope of daily duties falls into the following categories: billing, collections and customer service. Position requires flexible scheduling to meet customer and business needs.

Utility Billing & Collections Representative I
Reviews, researches and prepares customer accounts for billing; generates and completes service orders and makes corrections where necessary. Prepares the daily utility billing by reviewing all meter readings and customer data for errors, submits corrected bills, handles manual adjustments to customer accounts and is responsible for generating and correcting daily billing reports. Responsible for quality control from a billing perspective on all rate changes and provides rate comparisons. Is responsible for assisting with the detection of tampering and power theft as well as notifying appropriate areas of possible defective meters.  Responsible for the accuracy of all billing programs and the ability to explain difficult programs with ease.  Is responsible for completing meter sets, removals and exchanges through the customer information system.   Receives internal customer inquiries, searches out information, and dispatches service orders.  Is responsible for assisting customer service representatives and field personnel with billing and collections account inquiries. Verifies all information received by other customer service representatives. Performs different types of collection activities on all accounts for both active and final bills, late charges and notices on a daily basis.  Prepares daily disconnect listing for non-pay, broken arrangements, charge backs and returned checks. Responsible for credit/collection activities such as; collection on bad debt and write-off accounts by requesting to transfer balances to an active account.   Working knowledge of CIS and ability to enter data into the computer, including but not limited to: new services, payments, billed deposits, initiates and terminates with complete accuracy. May have some customer interaction over the phone or in person. Ability to operate standard office equipment necessary for maintaining records. Performs other job related duties as assigned by management. Overall knowledge of utility rules, regulations, policies and procedures.

Utility Billing & Collections Representative II

Performs highly skilled reviews, research and preparations of customer accounts for billing. Generates and completes service orders and makes appropriate corrections. Prepares daily utility billing by reviewing all meter readings and customer data for errors, submits corrected bills, handles manual adjustments to customer accounts and is responsible for generating and correcting daily billing reports. Responsible for quality control from a billing perspective on all rate changes and provides rate comparisons. Is responsible for assisting with the detection of tampering and power theft as well as notifying appropriate areas of possible defective meters. Responsible for the accuracy of all billing programs and the ability to explain difficult programs with ease. Is responsible for completing meter sets, removals and exchanges through the customer information system.

Receives internal customer inquiries, researches information, and dispatches service orders. Is responsible for assisting customer service representatives and field personnel with billing and collections account inquiries. Ensures that all collection activities on all accounts for both active and final bills, late charges and notices are completed daily. Prepares daily disconnect listing for non-pay, broken arrangements, charge backs and returned checks. Maintains and monitors all utility service order types to ensure they are being routed to correct sections/divisions/departments. Performs assigned customer service duties and assists team members with daily duties. Offers support to CSR’s in a timely and accurate manner to resolve customer inquiries and complaints. Performs related research and prepares service orders for the field. Responsible for credit/collection activities, including but not limited to: assisting commercial customers to resolve account balances, making credit arrangements, handling non-pay accounts, medical essential and owner/tenant accounts, and tampering office procedures.

Working knowledge of CIS and ability to enter data into the computer, including but not limited to: new services, payments, billed deposits, initiates and terminates with complete accuracy. Ability to detect anomalies, research account information, correct errors and complete various complex account situations. May have some customer interaction over the phone or in person. Ability to operate standard office equipment necessary for maintaining

records. Performs other job related duties as assigned by management. Overall knowledge of utility rules, regulations, policies and procedures.

Utility Billing & Collections Representative I
Knowledge of standard office procedures, practices and equipment.   Ability to understand and follow oral and written directions. Ability to establish and follow detailed work procedures.   Must possess basic computer skills and strong typing ability. Must be a team player and possess strong customer service skills. Strong verbal and written communication skills are required along with strong attention to detail.  Knowledge of utility service connection and termination procedures, billing, collecting and adjustments is preferred. Knowledge of utility rules, regulations, policies and procedures are also preferred.  May be required to lift or displace up to 20 pounds.

Utility Billing & Collections Representative II
Thorough knowledge of standard office procedures, practices and equipment. Comprehensive knowledge of utility service connection and termination procedures, terminology, billing, collecting and adjustments. Ability to understand and follow oral and written directions. Ability to establish and follow detailed work procedures. Must possess basic computer skills and have strong typing ability. Must be a team player and possess strong customer service skills. Strong verbal and written communication skills are required along with strong attention to detail. Comprehensive knowledge of utility rules, regulations, policies and procedures. May be required to lift or displace up to 20 pounds.

Utility Billing & Collections Representative I
Graduation from high school or GED and considerable experience in customer service, billing or the utility industry required.

Utility Billing & Collections Representative II
Graduation from high school or GED and a minimum of three (3) years of experience in customer service utility industry or related industry are required. Bachelor of Science degree in business, finance or related field is preferred. Must have working knowledge of KUA Customer Information System.