Tips to stay protected from utility payment scams

OCALA, Fla. (July 7, 2022) – Ocala Electric Utility (OEU) is reminding its customers to stay alert for potential utility payment scams.

Ocala Electric Utility will never call its customers demanding payment using any prepaid cards or debit cards. OEU will never call, email, or appear unannounced at customers’ doors selling energy-saving products or information, or request financial information to issue refunds. OEU also does not cut power to businesses after hours or on weekends. If customers believe there is a problem with their account, they are encouraged to call 352-629-2489.

It is important to increase awareness about payment scams in general, so customers understand the red flags and know what to do.

• Be suspicious of callers who demand immediate payment for any reason.
• Never give out personal or financial information to anyone who calls or emails you.
• Never wire money, provide debit or credit card numbers to someone you don’t know, or meet with a stranger in person to make a payment.

For more information, please contact the City of Ocala at 352-629-2489.