OEU Announces Customer Bill Credits Starting in August

Starting in August, Ocala Electric Utility (OEU) residential customers may receive a credit to their account, reducing their bills. This change is due to a new city ordinance that will see customer’s initial sign-up deposit be transferred and credited back to their accounts. 

Under this ordinance, the City of Ocala will return over $1.89 million to 10,820 OEU accounts in August alone.  

To be eligible for this credit, customers must meet the following requirements:

• Twenty-four months of consecutive service with OEU
• A demonstrated satisfactory payment record:

• • A payment history with fewer than two penalties
  • No returned checks
  • No delinquencies for 12 consecutive months before the refund

Customers who are not currently eligible for this credit due to not meeting the satisfactory payment record requirement will become eligible after 12 months of satisfactory service. 

Deposits are still required for new OEU customers who do not have a positive history with a previous electric utility provider. After meeting the above criteria, those deposits will be credited to the customer's account.

For more information, please contact our Customer Service Department at (352) 629-2489.