Dr. Charles E. Moreland to Join JEA as Chief Customer Experience Officer

Dr. Charles E. Moreland will succeed Sheila Pressley as JEA’s chief customer experience officer effective Dec. 2.

Pressley will retire in January after 21 years serving JEA and our customers.

“I am looking forward to having Charles join JEA’s leadership team. As a lifelong resident and public servant in Jacksonville, he will be a strong champion for our customers and continue our customer-first approach,” JEA CEO and Managing Director Vickie Cavey said. “I’m grateful for Sheila Pressley’s years of service to JEA and wish her all the best in her retirement.”

Dr. Moreland has devoted his 30-plus year career to public service, serving the Jacksonville Fire and Rescue Department and City of Jacksonville.  Under Mayors Peyton, Brown and Curry, Dr. Moreland was promoted through the ranks to director / fire chief.  For the city, he served as the director of community and international affairs and as the deputy chief administrative officer, where more than 2,000 employees served under his leadership.

Dr. Moreland earned a bachelor’s degree in business administration from Edward Waters, a bachelor’s in emergency management from Barry University, and a master’s in public administration and a doctorate in education from Nova Southeastern University. He also is a 2008 alumnus of Leadership Jacksonville.