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About the Forum
Hurricane season is almost here. As public power utilities, we have an enormous responsibility to our customers and communities to efficiently restore power to their homes and businesses after a storm. One thing we found is that when used properly, our mutual aid program works well during times of disaster and need. When our customers are faced with major outages, it is vital that we communicate effectively so that we can provide and receive assistance quickly and efficiently as possible.
This forum will provide an overview of the 2018 hurricane season including lessons learned and best practices, mutual aid operations and procedures, information regarding the FEMA public assistance process, and an opportunity to network with fellow utility peers.
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Registration Information
Fee: $100.00 (light breakfast and lunch provided)
Registration deadline: May 13, 2019 at 5:00pm
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Who Should Attend?
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- Safety and Training Coordinators
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- Customer Service Managers and Representatives
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- Key Account Managers and Representatives
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- Communication Managers and Specialists
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- Community Outreach Coordinators
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Forum Overview
| General Session |
| 9:30 - 10:00 am |
Welcome and Overview of Hurricane Michael and Mutual Aid Best Practices, Amy Zubaly, Executive Director, FMEA
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10:00 - 10:45 am
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Hurricane Ready: Improving on Communications and Operations with Every Storm, Rob McGarrah, James Barnes and Alison Faris, City of Tallahassee
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10:45 - 11:00 am
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Refreshment Break |
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11:00 - 11:30 am
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Department of Emergency Management: FEMA and the Required Documentation for Reimbursement Review, Kevin Guthrie, Deputy Director/SERT Chief
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11:30 - 12:15 pm
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Lakeland Electric: ESRI Disaster Response Application Using Mobile Technology to Improve Reporting and Documentation, Joey Curry and Korey Bush, Lakeland Electric
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| 12:15 - 1:00 pm |
Lunch (provided) |
| Customer Services, Communications and Community Outreach Session, Kinnzon Hutchinson and Chris Gent, Facilitators |
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1:15 - 2:00 pm
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JEA: Restoration 1-2-3 Restoration Guide Review, GiGi Caroll, Manager Business Client Relationships, JEA
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| 2:00 pm |
Roundtable Discussion |
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Logistics Coordinators Session, Cheryl Anderson, Facilitator
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1:15 - 2:00 pm
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KUA: Utilizing all Departments on Deck During Recovery Efforts, Terri Biller and Robin Simmons, KUA
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| 2:00 pm |
Roundtable Discussion |
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T&D and Restoration Operations Session, Amy Zubaly and Mike McCleary, Facilitators
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1:15 - 2:15 pm
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Panel Discussion: Small City, Big Impacts: Storm Management Assistance following Hurricane Michael, Mike McCleary, David Sparks, Korey Bush, Tim Bloom
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| 2:15 pm |
Roundtable Discussion
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Location Details
Meeting and Hotel Location:
Florida Hotel and Conference Center
1500 Sand Lake Road
Orlando, FL 32809
Phone: (407) 859-1500
Hotel Room Rate $119 ask for the FMEA rate.
Group room rate expires: Monday, April 22, 2019.
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